Your privacy
Privacy Policy
Last updated: 26 January 2025
At Windscreen Repairs Parramatta we take your privacy seriously. This page sets out plainly how we gather, use and look after the personal information you share with us, in keeping with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
We only collect the personal information you give us while we are helping you with your windscreen. That can include:
- Name and contact details (phone number, email address)
- Vehicle information (make, model, registration number)
- Service location and address
- Insurance policy details (if applicable)
- Payment information
- Communication records between you and our team
How We Use Your Information
We use your personal information to:
- Provide windscreen repair and replacement services
- Process quotes and bookings
- Communicate with you about your service
- Process insurance claims on your behalf
- Send appointment reminders and follow-ups
- Improve our services and customer experience
- Comply with legal obligations
Information Sharing
We only ever pass your information to others where it is needed to get your job done, such as:
- Insurance companies (to process claims with your consent)
- Glass suppliers and manufacturers
- Payment processors
- Government authorities (when required by law)
We never sell, rent or trade your personal details to anyone for marketing.
Data Security
We take sensible steps to keep your personal information safe from misuse, loss and unauthorised access, including secure storage, restricted access and encrypted communications.
Cookies and Website Analytics
Our website may use cookies and analytics tools to make browsing smoother and to help us understand how people find and use the site. You are free to manage or switch off cookies through your browser settings.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Retention of Information
We hold onto your personal information only for as long as we genuinely need it, or for as long as the law requires. Records of your job may be kept so we can honour our warranty and meet our legal obligations.
Changes to This Policy
We may refresh this privacy policy now and then. When we do, the updated version goes straight up on this page with a new revision date, so it is worth checking back every so often.
Contact Us
If you have any questions about this policy, or you would like to exercise your privacy rights, get in touch with us:
- Phone: (02) 8111 5921
- Email: [email protected]
- Business Name: Windscreen Repairs Parramatta
- Location: Parramatta, NSW, Australia
Questions About Your Privacy?
Our team is happy to help. Reach out any time if you have concerns about how your information is handled.